FAQ Xiving

We have listed the most frequently asked questions for you. In case your question has not been listed, please feel free to contact us: info@xiving.com.

How should I place an order?

1. You can easily order online: 
2. Select a model
3. Upload your logo or text
4. Fill out your data
5. Check and confirm your order or request for quotation

Which payment methods are available?

Xiving requires an advance payment. Your products will be shipped as soon as we have received your payment. 

What are the delivery times?

In case of a standard delivery you will receive your order within 10 working days upon the proof’s approval. In case of an express delivery you will receive your order within 7 working days upon the proof’s approval. Delivery times might deviate in case of special products or orders. Therefore, you should always enquire about the actual delivery time: info@xiving.com.
 
Your product is not in stock anymore? We will be more than willing to help you find an alternative. 

What are the shipping costs?

The shipping costs for a standard delivery (10 working days) within Europe are € 15,-.
The shipping costs for an express delivery (5-7 working days) within Europe are € 39,-.  

Can I request a sample?

Colours or specifications of products displayed might deviate from reality. Do you prefer 100% safe? Simply order a sample. It will cost you € 7,50 (Seed Paper/ Seed Packets free). If you place an order as a result of the sample the costs will be deducted from your order. 

How would you like to receive my logo/text?

You can supply your logo in Vector EPS, AI or high-quality PDF. We only work with PMS colours.